Amanda serves as the Associate Director of Client Services. In this role, she is responsible for ensuring quality and consistency of service from a client relationship stance. This translates into a relentless drive for seamless operations through the life cycle of client work from business development to post engagement. Amanda manages both client and public engagements, including CLA’s workshops throughout the year.
She joined CLA in 2010. Prior to that, Amanda worked for private equity firm, Warburg Pincus, focusing on both international and domestic recruiting and training program development. Whether she is serving clients internally or externally, Amanda is passionate about building strong relationships and doing great work.
Amanda holds a BS in Finance and International Relations from the University of Delaware. She is a great resource for all things food in the NYC area, loves organizing things, playing tennis, skiing and running marathons.
The CLA logo honors the challenge that exercising true leadership entails.
The large dot in the center represents an opportunity for change, what we call an adaptive challenge. It is surrounded by the individuals and coalitions, represented by the small purple dots, which have a stake in tackling—or avoiding—the problem you face.
Individuals representing divergent views, yet actively engaged in working on the challenge “in the room,” are depicted in the inner circle. These outside dots represent constituents and their specific loyalties, values, and losses that will be affected when a progress is taken toward an adaptive challenge. These outside forces, are what those are “inside the room” represent and are managing and whether aware of them or not, the invested constituents can derail a solution.
The leadership opportunity lies in recognizing these competing commitments and helping the various members work through their articulation and potential losses. This adaptive stakeholder analysis needs to involve those both inside and outside the room. Acknowledging what might be lost or may have to be given up to make progress is critical. Without this first step, the loyalties and values to those outside responsibilities can make the Adaptive Challenge intractable.
By understanding the key factions around an Adaptive Challenge, you are more likely to develop strategies for recruiting allies, working with the opposition, and preparing for the casualties of the process. The diagnostic work is to observe the system by seeing the multiple relationships to the issue.
CLA engagements are only delivered by master practitioners.